FAQ's

Is your fundraising program offered in my province/territory?
Yes! We can help you fundraise anywhere in Canada.

How do I make sure that I am supporting my school/organization?
Please make sure that when you go through the checkout process, that you carefully read all the 'ship to' locations. Every location is a DIFFERENT fundraiser. While other fundraisers will appreciate your financial contributions, you won't receive your purchase unless you select your own school/organization.

I used the QR code. Doesn't that mean I'm supporting my organization?
No. This is a generic QR code that sends you to our website only. To make sure that you are supporting your own organization, please select it as a shipping location during check-out.

Can my organization have custom images made onto hoodies/tea towels?
Yes!
We can screen print your approved image onto our products.
However, this would be separate from your fundraiser on this website. 
This DOES require product purchase order minimums. Send us an email about custom printing rouve@yourgreenkitchen.ca

Where does my order get shipped to?
There is no shipping fee for individual purchases because orders are shipped to the ONE location of the organization/school that is fundraising once the fundraiser is over. Please contact your fundraiser coordinator if you haven't received your purchase.

What is the turnaround time for shipping the orders?
After your fundraiser is over, you can expect us to ship our the orders in 1-3 business days. Orders do get shipped to ONE location. We use expedited mail through Canada Post. Shipping times vary.

I filled out a registration form, but I haven't received a confirmation email.
PLEASE EMAIL US! We send out a confirmation email within 3 business days. If you haven't received this, it is very important for you to contact us. Some severs have been blocking our emails and not reaching folks who'd like to fundraise with us. When we send out emails and do not hear back, we cannot proceed with the fundraiser. So PLEASE REACH OUT!